Terms and conditions - NaiveNaive.com

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Terms and conditions

Terms of purchase through the web shop
1. GENERAL PROVISIONS

The holder of all rights to the NaiveNaive.com is Andromeda Tattoo from Koprivnica. By using the NaiveNaive.com Web Shop service and NaiveNaive.com and all associated sites on the NaiveNaive.com domain, it is considered that consumers are at all times familiar with these Terms of Purchase (hereinafter: the Terms), and that they fully understand and accept them. These Terms apply to the rights and obligations relating to the purchase of products through the Web NaiveNaive.com, and the rights and obligations arising from the conclusion of the Distance Selling Agreement (hereinafter: the Agreement) between the consumer as the end customer and the Web Shop NaiveNaive.com, are considered an integral part of such contracts.

An internet sales service provider through a Web Shop NaiveNaive.com is Andromeda Tattoo from Koprivnica, VAT-id: HR89671618089.
Users of the site are instructed to familiarize themselves with the Terms of Sale before making a purchase, and to check them regularly, in order to be aware of their rights and obligations. Andromeda Tattoo reserves the right to change these Terms without prior notice, and will not be liable for any possible consequences arising from such changes. These changes take effect upon publication on this website.

Andromeda Tattoo reserves the right to terminate the service and change the content as well as other services and subpages that are an integral part of the Web Shop NaiveNaive.com at any time without prior notice and will not be liable for any possible consequences arising from such changes. These changes take effect upon publication on this website. Also, Andromeda Tattoo reserves the right to change, limit or terminate the provision of the Web Shop service NaiveNaive.com at any time without prior notice, including in part or in full, may restrict access as well as the provision of certain services to users who violate the provisions of these Terms and the General Terms of Use.

Use of Web Shop services NaiveNaive.com is granted exclusively to adults. Use and usage of the Web Shop NaiveNaive.com from minors is not allowed, and parents and / or guardians are obliged to take care of it, otherwise they assume all rights and obligations arising from such use, and Andromeda Tattoo is not responsible for any consequences of such use. That is, the purchase and sale of products offered on the domain NaiveNaive.com in the name and on behalf of minors or completely incapacitated persons can be concluded only by their legal representatives, and partially able-bodied persons can enter into a contract only with the consent of their legal representative.

Web Shop NaiveNaive.com disclaims all responsibility for the accuracy and / or completeness of all information and content contained in the www.NaiveNaive.com reserves the right to make errors in the description and image of the product.

*** Pictures of products on the Web Shop NaiveNaive.com are appropriate for the specified product but the color may vary in hue depending on how the monitor is set on which the customer views the images, and the customer cannot advertise such products on that basis. Web Shop NaiveNaive.com will endeavor to publish accurate and current information on the website www.NaiveNaive.com, but does not assume responsibility for its accuracy and completeness.

  1. ONLINE SHOPPING THROUGH "WEB SHOP" NaiveNaive.com CONCLUSION AND TERMINATION OF THE SALE AGREEMENT

These Terms and the individual terms of sale indicated with the information on certain products represent the offer of Andromeda Tattoo for concluding the Agreement, and the user as a buyer by his registration, ordering or otherwise determined by these Terms accepts it, which is considered concluded between Andromeda Tattoo, and subject to the terms of sale set forth in these Terms.

By registering in the Web Shop NaiveNaive.com and / or by subscribing to the Newsletter, the user consents to the Web Shop NaiveNaive.com for the purpose of promoting the service and products, it may notify by e-mail about changes or additions to the content of pages, discounts, promotions, products or changes in the manner of providing the service. The user can change his mind at any time and unsubscribe from the list of recipients of the Newsletter.

The purpose of the Agreement is to purchase the selected product through the Web Shop NaiveNaive.com with the payment of the appropriate fee (price) of that product and the associated price of the delivery service of the same product. The contract is concluded by means of remote communication (Contract concluded at a distance) via: internet orders in the Web Shop NaiveNaive.com, printed promotional messages with purchase order and human - mediated telephones. The user is authorized to choose the possibility for the seller to inform him about new products, products on sale, etc. (newsletter). After the successful registration (correctly filled in all required data), a notification of successful registration will be sent to the user's e-mail. Products that can be purchased are advertised on the domain www.NaiveNaive.com, and with each product there is information about the product specification, price. The price and delivery conditions are listed in the section of the same name.

All product prices on the website www.NaiveNaive.com are final because the Andromeda Tattoo is not in the VAT system. Prior to concluding the Agreement, the user has the opportunity to review the Terms by clicking on the Terms of Sale. The contract enters into force and is binding from the moment the user accepts the offer, Andromeda Tattoo, in one of the following ways:
- by selecting the payment and completing the order as a registered or unregistered Web Shop user NaiveNaive.com

In the process of registering or creating a user account, the user is obliged to choose the name or name under which he will provide services and choose a security password and provide a valid e-mail address. All information required to register or create an account must be true, and the use or use of other people's data is expressly prohibited.

The registration or account is created for one person only and it is not allowed to communicate registration or account information to third parties. The user is obliged to keep information about his security password and user account. The use of someone else's registration or account is not allowed.

For violation of the provisions of the Terms of this chapter, Andromeda Tattoo reserves the right, in its sole discretion, to terminate the user's registration or user account, without obligation to compensate the user for any cost or damage.

The Agreement shall enter into force when the User accepts the offer to enter into such Agreement. The contract for the purchase and sale of the product between the buyer and Andromed Tattoo was concluded at the time of payment for the product.

On the occasion of concluding the Agreement, the user will be electronically enabled to view and / or send an e-mail to the e-mail address containing: confirmation of the concluded Agreement, ie pre-contractual notice from Article 57, paragraph 1 of the Consumer Protection Act (OG 41/14) , these Terms, and a notice on the right of the user to unilaterally terminate the Agreement with the form for unilateral termination of the Agreement referred to in Article 61, paragraphs 1 and 2 of the Consumer Protection Act.

The User / Buyer may unilaterally terminate the Agreement within 14 (fourteen) days without giving a reason. According to Art. 79, paragraph 1 of the Consumer Protection Act (OG 41/14), the user is not entitled to unilateral termination of the Agreement if the service is fully fulfilled, and the fulfillment began with his explicit prior consent and with his confirmation that he is aware of the fact that will lose the right to unilaterally terminate the Agreement if his service is fully fulfilled.

In order to be entitled to unilaterally terminate the Contract, the Buyer must notify Andromeda Tattoo of its decision to unilaterally terminate the Contract before the deadline by an unequivocal statement sent by mail (to Andromeda Tattoo, Frana Galovića 6, 48000 Koprivnica) or by e-mail to: info@NaiveNaive.com, in which he will state his name and surname, address, telephone number or e-mail address, order or invoice number ,. Also, the form for unilateral termination of the Agreement can be found on the Web Shop website NaiveNaive.com in the section "Conclusion and termination of sales contracts". The Buyer may electronically complete and send in which case Andromeda Tattoo will without delay provide him with an acknowledgment of receipt of the notice of unilateral termination of the Contract by e-mail. The deadline for unilateral termination of the Contract is 14 (fourteen) days from the day when the buyer or a third party designated by the buyer, who is not a carrier, the goods subject to the Contract are handed over, or in case of service, from the conclusion of the Contract.

If the user unilaterally terminates the Agreement, he will be refunded the money received from him, including delivery costs, without delay, and no later than 14 (fourteen) days from the date of Andromeda Tattoo in, or Web Shop NaiveNaive.com receive the user's decision to unilaterally terminate the Agreement. The refund will be made in the same way as the user made the payment. In the event that the user agrees in another way to refund the amount paid, he does not bear any costs in relation to the refund. The Andromeda Tattoo can only refund money after the goods have been returned to him.

The Buyer is obliged to hand over the goods or send them to the address Andromeda Tattoo, Frana Galovića 6, 48000 Koprivnica without undue delay, and in any case no later than 14 (fourteen) days from the day Andromeda Tattoo sent its decision to unilaterally terminate the Contract. According to the Consumer Protection Act (OG 41/14, Article 77), the costs of returning goods must be borne independently. The buyer is responsible for any impairment of the goods resulting from the handling of the goods.

If, at the request of the customer, the performance of the service started during the unilateral termination period, the customer is obliged to pay Andromeda Tattoo, the amount proportional to what was delivered until the customer notified Andromeda Tattoo of the unilateral termination. You can fill in and send a copy of the unilateral termination form on our website electronically or manually.

  1. TERMINATION FORM / CONDITIONS OF THE PURCHASE PROCESS

The basic characteristics of the product (raw material composition, available sizes, and colors), prices, special promotions and benefits refer to those that are valid at the time of the completed order. The information provided will be indicated with each product. The price of the products are visible in the shopping cart before concluding the order.

All information on the purchase confirmation based on the electronic order will be delivered to the customer's e-mail address specified in the registration / order procedure or in the shopping cart when entering data when concluding the order. All prices are expressed in Croatian Kuna (HRK) on the part of the Web Shop in Croatian, and in Euros (EUR) on the part of the Web Shop in English. All prices of products and services offered on the site www.NaiveNaive.com do not include VAT because the company Andromeda Tattoo is not in the VAT system. Andromeda Tattoo treats selected products in the cart of a registered user as an order, and reserves the right to cancel it for a justified reason. In case of cancellation of the order, Andromeda Tattoo will inform the user on his e-mail address or via the entered contact phone, stating the reasons.

If the customer does not receive the order confirmation notification, there is a possibility that he entered his e-mail address incorrectly. In that case, the customer can contact Andromeda Tattoo at the e-mail address info@NaiveNaive.com or on 048 621 678 to check if the order has been received.

At the time of ordering an individual product from the offer, the user / buyer (in terms of the Consumer Protection Act) by agreeing to the Terms of Purchase confirms that before concluding the contract he received information published on www.NaiveNaive.com and its subpages, ie: name, title , OIB and the registered office of the trader in the ways in which he can present his objections; information and products offered, and their name, main properties as well as the price of the product, information on the cost of delivery of the product; as well as information on the method of payment, and the method and deadline for delivery of products.

Web Shop NaiveNaive.com (Andromeda Tattoo) is obliged to submit to the user / buyer (in terms of the provisions of the Consumer Protection Act) a confirmation of the aforementioned content in written or other available durable medium, as soon as possible and at the latest at the time of delivery. By agreeing to these Terms, the user / customer agrees that the confirmation of prior notice is sent to him by e-mail to the e-mail address specified as a contact when entering your order.

  1. METHOD OF PAYMENT

The buyer will pay the seller for the ordered products: By payment to the account of the company Andromeda Tattoo After ordering, the payment details arrive at your e-mail address. Use the data to pay by internet banking or general payment slip at the post office, bank, FINA branch or any other place where you pay bills. Send the confirmation of payment or a copy of the confirmed payment slip in response to the email you received. We send the shipment within the period after receiving the payment.

Our commercial bank is Podravska banka
IBAN: HR5723860021119024806

SWIFT/BIC: PDKCHR2XXXX

Pay directly to our bank account. Use the order identification number as a reference number, model HR00. Your order will be delivered when the funds are visible in our account.

By purchasing the shipment (cash on delivery). We will send you the shipment after receiving and confirming the order to the address you entered in the form. You pay the redemption amount for the shipment in cash to the delivery person, for which we recommend that you have the exact amount prepared. This type of payment is valid for cash on delivery made by the delivery service of your choice Andromeda Tattoo

Credit, respectively by debit card once via CorvusPay - an advanced system for secure acceptance of payment cards via the Internet with credit cards  Visa Premium, Visa Inspire and PBZ Maestro cards and Diners and Discover cards, and installment payment with Diners cards. Payment for debit users is enabled Maestro, Mastercard and Visa card the following banks: Erste & Steiermärkische bank, Istarska kreditna banka, Jadranska banka, Kentbank, Kreditna banka Zagreb, Sberbank, and Slatinska banka. 

Your data is protected by CorvusPay - an advanced system for secure acceptance of payment cards via the Internet. Andromeda Tattoo has no insight into the data from your card, but only the card company, the owner of the credit card, has it.

Payment via PayPal. If you pay for the order via PayPal service, currency on the web shop it is necessary convert to EUR by clicking on the corresponding button. PayPal does not accept Croatian kuna when paying.

PAYMENT SECURITY STATEMENT

The most modern standards in data protection are applied - Secure Socket Layer (SSL) protocol with 128-bit data encryption and MD5 algorithm. The ISO 8583 protocol ensures that the exchange of data between the payment system and the authorization centers of card companies takes place in a private network, which is protected from unauthorized access by a double layer of "firewall".

When paying on our web store, use CorvusPay - an advanced system for secure acceptance of payment cards via the Internet.

CorvusPay ensures the complete confidentiality of your card data from the moment you enter it in the CorvusPay payment form. Payment information is forwarded encrypted from your web browser to the bank that issued your card. Our store never comes into contact with complete information about your payment card. Also, the data is inaccessible even to CorvusPay system employees. The isolated core independently transmits and manages sensitive data, keeping it completely secure.

The form for entering payment data is provided with the SSL transport code of the highest reliability. All stored data is additionally protected by encryption, using a cryptographic device certified according to the FIPS 140-2 Level 3 standard. CorvusPay meets all requirements related to the security of online payments prescribed by leading card brands, ie operates in accordance with the standard - PCI DSS Level 1 - the highest security standard of the payment card industry. When paying with cards included in the 3-D Secure program, in addition to the validity of the card itself, your bank additionally confirms your identity with a token or password.

Corvus Info considers all collected information to be a bank secret and treats it accordingly. The information is used exclusively for the purposes for which it is intended. Your sensitive data is completely secure, and its privacy is guaranteed by state-of-the-art security mechanisms. Only the data necessary to perform the work in accordance with the prescribed demanding procedures for online payment are collected.

The security controls and operating procedures applied to our infrastructure ensure the current reliability of the CorvusPay system. In addition, by maintaining strict access control, regular security monitoring and in-depth checks to prevent network vulnerabilities, and the planned implementation of information security provisions, they permanently maintain and improve the level of system security by protecting your card data.

  1.  PRICE AND DELIVERY CONDITIONS

The cost of delivery is paid in full by the buyer. Delivery is made by a company chosen by Andromeda Tattoo. The delivery price for Croatia is € 3,5. Delivery is made by GLS, Overseas or HP according to the choice of Andromeda Tattoo.
For the amount of the order above € 47, the delivery cost is borne entirely by Andromeda Tattoo
Delivery time for products, which are stated to be in stock, in the whole of Croatia is 5 - 7 working days from the date of the order.
The delivery time for products, which are stated to be in stock, to the Croatian islands is up to 10 working days.
In the event of a change in the delivery deadline or any other important circumstances for the execution of the order, we will notify the customer immediately.

  1. REPLACEMENTS, COMPLAINTS AND COMPLAINTS, AND MATERIAL LIABILITY

If the customer receives a product he wants to exchange for another size or another product, he can do so by contacting Andromeda Tattoo on tel. 048 621 678.
The ordered products are packaged in such a way that they cannot be damaged by the usual handling in transport / delivery. The buyer should inspect the shipment during pre-collection, and if the package has visible material damage / defects, it is recommended that the buyer refuses to receive it, as there is a possibility that the product inside such packaging is damaged. By rejecting the receipt, the delivery service will return the shipment to Andromeda Tattoo, Frana Galovića 6, 48000 Koprivnica, noting that the shipment contains a defect.
If the buyer finds material defects in the goods upon receipt, complaints and all other complaints can be made in writing to the e-mail address: info@NaiveNaive.com, headquarters: Andromeda Tattoo, Frana Galovića 6, 48000 Koprivnica, or orally on the phone number +385 48 621 678.
In the event of a justified complaint, it is possible to terminate the contract with a refund or replacement of the product. In case of damage and / or defect of the delivered goods, the buyer can return the item to the above address, so that the complaint is accepted on the basis of physical evidence. If a careful inspection determines that the product was damaged by intentional / accidental mechanical action, ie tearing of the material or other components of the product, which occurred after the product was inspected and sent to the customer, the complaint will be rejected or disputed. In such a case, the material responsibility of the buyer for the purchased product is determined.
It is also emphasized that according to Art. 43 of the Consumer Protection Act (OG 41/14), paragraphs 5 and 6, there is a right that, if a material defect in the product occurs within six months from the date of transfer of risk to the customer (from the date of purchase of the product), and the trader considers that the defect did not exist at that time, the costs of the expertise are borne by the trader. If a material defect in the product occurs after six months, but not later than 24 months from the date of transfer of risk to the buyer / consumer, the costs of the expertise shall be borne by the consumer or trader, depending on the result of the expertise. The trader is not responsible for material defects in the product that occur after two years from the purchase of the product.
The product to be advertised must contain the original sewn-on label or declaration of the manufacturer of the goods.

  1. USER / CUSTOMER DATA PROTECTION

Web Shop NaiveNaive.com undertakes to respect the anonymity and privacy of Web Shop users, and will use and process the data exclusively for the purpose and purpose specified in these Terms. Web Shop NaiveNaive.com may collect personal data of the user, such as name, address, OIB, telephone number or e-mail address only if the user voluntarily submits them to the Web Shop NaiveNaive.com. Web Shop NaiveNaive.com (Andromeda Tattoo) is not liable on any grounds or for any damage that may occur as a result of improper or unauthorized handling of user data, and if these are not in the domain of the Web Shop NaiveNaive.com. If the user suspects unauthorized use of his data, he should inform Andromeda Tattoo as soon as possible at the e-mail address: info@NaiveNaive.com.
Andromeda Tattoo will use the above data exclusively for the purpose of fulfilling contractual obligations and the best possible insight and understanding of individual needs and requirements of users as well as better provision of Web Shop services. Web Shop NaiveNaive.com collects and processes user data related to the use of the Web Shop without revealing the identity of the user and / or personal data that enables the disclosure of the identity of the user.
Under European Union law, Andromeda Tattoo informs users that the website www.NaiveNaive.com uses cookies in order to ensure the highest quality of service.
Cookies in the user's browser enable the operation of all functions of the Internet portal, as well as the adjustment of certain content especially for an individual user, and the analysis of visits constantly improves the Internet portal.
How cookies are stored can be set by the user in the browser settings. In order to improve the experience of browsing the website, Andromeda Tattoo must store a small amount of information (cookies) on the user's computer. Over 90% of all websites use this practice, but according to the regulations of the European Union from 25.03.2011. Andromeda Tattoo is obliged to seek the consent of the user before storing cookies. By using the website www.NaiveNaive.com, the user agrees to the use of cookies. By blocking cookies, the user can still browse the website, but some of its features may not be available to him.

  1. WHAT IS A COOKIE?

A cookie is information stored on a user's computer by a website he has visited. Cookies usually store user settings, web page settings, such as preferred language or address. Later, when the user reopens the same website the internet browser sends back the cookies belonging to that page. This allows Andromeda Tattoo to display information tailored to the needs of each individual user.
Cookies can store a wide range of information including personal information (such as a user's name or email address). However, this information can only be stored if the user allows it - websites cannot access information for which the user has not given permission and cannot access other files on the user's computer. The default activities for saving and sending cookies to users are not visible. However, the user can change his Internet browser settings so that he can choose whether to approve or reject requests to save cookies by deleting the saved ones.

  1. NOTICE ON HOW TO SUBMIT A CONSUMER COMPLAINT

In accordance with Art. 8 para. 2 of the Consumer Protection Act (Official Gazette, No. 79/07, 125/07 - Ex., 79/09 and 89/09 Ex.) We inform consumers that they can submit a complaint about the quality of our services. in writing to the address: Andromeda Tattoo, Frana Galovića 6, 48000 Koprivnica or by e-mail info@NaiveNaive.com. We will respond to your complaint in writing no later than 15 days from the date of receipt of the complaint.
On the complaint, it is obligatory to state the name and surname, and the address or e-mail for submitting the answer.
LEGAL INFORMATION:
Name: Andromeda Tattoo
Headquarters: Frana Galovića 6, 48000 Koprivnica
VAT-id: HR89671618089

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